What to do in case of stolen documents abroad?

When we go on holidays we want everything to be perfect, as all we wish to do during our spare time is to enjoy. But sometimes, unforeseen events can happen. Having your documents stolen is one example, and that’s why here we’ll tell you what to do in that case.


This might especially happen if you’re visiting a crowded city, like a capital, where pickpockets tend to be around all the time. So if you get to have your documents stolen, the first thing you need to do is inform the authorities.   

Second, but equally important, you need to inform the insurance company of what just happened, as one of the benefits included in the travel insurance policies we sell at TheTravelInsurers.com is assistance for those kinds of problems.

How can I call the insurer?

Once you have bought your policy with us, you will receive an email with the hired policy, its Terms and Conditions, as well as the purchase voucher.

On it, you’ll find the phone number that corresponds to the insurer’s emergency center. That is the number you must dial in case you need assistance. It doesn’t matter what time it is, and neither which day of the week, you will for sure receive the required help.

We recommend you to print these documents so you'll have them at hand in case an emergency occurs and you need to contact the travel insurance company.

After I’ve called them, how will the insurer help me?

Once you have informed the travel insurance company about your stolen documents, they will assist you telling you specifically what you need to do to transact them from abroad.

Hiring travel insurance is the best decision you can make before your trip, so trust in TheTravelInsurers.com and let us protect you anywhere and anytime.