If you travel with one of our plans and you get to lose your luggage, all you’ll have to do is make a phone call to inform the insurer about the incident. Therefore, the insurance company you hired will take care of absolutely everything and all your worries will be gone.
Which number to dial to report my lost luggage?
The phone number you need to dial will be printed on the purchase voucher that was sent to your email once the acquisition was made. We suggest you to print it and take it with you, so you can have it on hand if needed.
Remember to call directly to the insurer that provides the service. This way it will be faster and easier to help you solve the inconvenient.
When making the phone call, have in have in hand the voucher, your ID number, as well as the address of the hotel where you’re staying and a phone number where to contact you later.
What will happen after?
Immediately after you’ve informed about your loss of luggage, the insurance company will begin a search operation to try locating your baggage. If it's found, the insurer will send it to you as soon as possible, so you can have all your belongings back.
In case the luggage is unable to be found, you will be compensated by the travel insurance company, paying you the full costs of all the items you had in your bags.
So remember, if you lose your belongings, follow these instructions and the insurer will give all the help that is possible.
Trust in us and let us protect you anywhere and anytime!